Service Technical Manager – New Delhi

From 6 to 9 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

1. Develop and manage the team of technical people to provide solution to customers for installation of dental equipment and provide solution to customers via phone & video call.
2. Develop product tutorial and videos for installation and servicing of the dental product so that customer become self-knowledgeable to handle the equipment’s.
3. Provide technical support to all PAN India Engineers to resolve the issue or identify the problem
4. Make plan and provide technical training to engineers via PPT and practical knowledge.
5. Do the R&D work to arrange the alternate solution for critical issue or PNA part
6. Provide technical assistance in Clinical ORC and help ORC team to resolve the critical technical issue etc.
7. Do the working & sellable work of all product after check their practical working or make them working sellable.
8. Visit to vendor’s site when required in field to arrange the alternate part or R&D related work.
9. Check & analysis the new products technically and provide technical review and feedback about the product.
10. Provide demo and technical query of customer received from customer care or managements via phone call or video call.
11. Handle radiology ORC work.
12. Taking care of Showroom equipment’s issues and repair work.
13. Coordinate with Principle Company to highlight the quality issue of the product or to arrange the technical solution of some critical issue.
14. Provide technical assistance to tender team whenever required to clarify the suitable product as per technical specification.
15. Discuss the issues over phone with PAN India ASI and provide approval to dispatch the items in clinical ORC if it can’t repair on site.

Role:Service Manager

Salary: Not Disclosed by Recruiter

Industry:Medical Devices & Equipment

Functional AreaCustomer Success, Service & Operations

Role CategoryAfter Sales Service & Repair

Employment Type:Full Time, Permanent


UG:B.Tech/B.E. in Electronics/Telecommunication, Electrical

Company Profile

Unicorn Denmart Limited

UNICORN DenMart Limited is a 27years old progressive group, recognized as the pioneer and well established name in Indian market place offers widest range of International Dental Equipment’s with global standards. A brand offering world's best dental care products and services in India & SAARC region. UDL takes to its credit a PAN INDIA presence with a modernistic and fully equipped corporate office strategically located in the capital. With a strong Sales and Service support to serve the clients far and wide, UDL with its equipped and qualified team has become a strong force to reckon with.

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Company Info
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Contact Company:Unicorn Denmart Limited