Technical Support Specialist – New Delhi Location

From 3 to 5 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

To provide solution to customers for installation of dental/Radiology equipment and provide solution to customers via phone/ video call or Visit.

Technical Product Specialist must ensure all service related concern, repairs and analysing of problems over phone itself first and then if required Visit can be planned.

Develop product tutorial and videos for installation and servicing of the dental/Radiology product so that customer become self-knowledgeable to handle the equipment’s.

Provide technical support to all PAN India Engineers to resolve the issue or identify the problem.

Make plan and provide technical training to engineers via PPT and practical knowledge.

Do the R&D work to arrange the alternate solution for critical issue or PNA (part not available)parts.

Check & analysis the new products technically and provide technical review and feedback about the product.

Provide demo and technical query of customer received from customer care or managements via phone call or video call.

Provide technical assistance to tender/Sales team whenever required to clarify the suitable product as per technical specification.

The Ability to communicate technical information in an accessible manner to non-technical employees.

A process improvement mind-set.

Hands-on problem solving ability.




Role:Service Engineer

Salary: Not Disclosed by Recruiter

Industry:Medical Devices & Equipment

Functional AreaProduction, Manufacturing & Engineering

Role CategoryOperations, Maintenance & Support

Employment Type:Full Time, Permanent

Education

UG:B.Tech/B.E. in Electronics/Telecommunication, Electrical

Company Profile

Unicorn Denmart Limited

UNICORN DenMart Limited is a 27 years old progressive group, recognized as the pioneer and well established name in Indian market place offers widest range of International Dental Equipment’s with global standards. A brand offering world's best dental care products and services in India & SAARC region. UDL takes to its credit a PAN INDIA presence with a modernistic and fully equipped corporate office strategically located in the capital. With a strong Sales and Service support to serve the clients far and wide, UDL with its equipped and qualified team has become a strong force to reckon with.

For details please visit us at – https://www.unicorndenmart.com/

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Contact Company:Unicorn Denmart Limited

Website:http://careers.unicorndenmart.com